Support

Handling calls as part of your business, we harness a great software system to answer calls regarding:

Consumer advice - fault finding triage
Ordering spare parts
Arranging return for out of warranty repair

We try to avoid the costly return - but at the same time help the consumer get the best experience trying to solve their problem. Each client, each product has different needs, we structure a bespoke solution for every product to maximise value for you and for your customer.

Telephone call centre management.
Incoming call management.
Dedicated free phone or local rate number.
Customer services RMA booking in system, full client real time access criteria set RMA processing, for complete client control.
Warranty repair booking, in and out of guarantee.
Full order and call tracking for call analysis reports to improve product calls.
Product quality development based on call analysis